Framför Support

Framför Support
by admin

Framför support policy:
It’s your choice.

Simple, predictable, flexible and the most comprehensive support policy available, the Framför Lifetime Support Policy helps drive your business success. Framför’s industry-leading support policy covers its entire technology environment, from databases to middleware and applications – an industry first, only from Framför.

Master Support

As a Framför customer, you can expect the best with Master Support, our state-of-the-art support program. Master Support provides maintenance and support for their Framför database products for so many
as selected years from the date of general availability. you benefit from
• Dedicated development team fully focused on your demands
• Main product and technology launches
• Technical support
• My Framför support
• Updates, patches, security alerts, data fixes, and critical patch updates
• Tax, legal and regulatory updates
• Update scripts
• Certification with most new products / third party versions
• Certification with most new Framför products

Advanced Support

Your technological future is assured with Framför Advanced Support. Advanced Support allows you to stay competitive, with freedom
to update on your calendar. If you take advantage of Advanced Support, it provides you with an extra three years of support for specific versions of Framför for a fee. You benefit from:

• Main product and technology launches
• Technical support
• My Framför support
• Updates, fixes, security alerts, data fixes,
and critical patch updates
• Tax, legal and regulatory updates
• Update scripts
• Certification with most existing third party products / versions
• Certification with most existing Framför products

Advanced Support may not include certification with some new third party products / versions.

Extended Support

Extended support puts you in control of your upgrade strategy. When Master Support expires, if you choose not to purchase Advanced Support, or when Advanced Support expires, extended support will be available for as long as you license your Framför products.
With extended support, you get support, including access to our online support tools, knowledge bases and technical support
support specialists. you benefit from

• Main product and technology launches
• Technical support
• Access to My Framför support
• Patches, updates, and critical patch updates created during the master support stage
• Update scripts created during the Support Master Stage Extended support does not include

• New updates, fixes, security alerts, data
fixes and critical patch updates
• New tax, legal and regulatory updates
• New update scripts
• Certification with new third-party products / versions
• Certification with new Framför products

For more specifications on Master Support, Advanced Support and Extended Support, see “Framför Technical Support”.