Fly Framför Terms of Services – Last updated: February 2023
These Terms of Services outline the conditions under which Fly Framför (“Framför,” “we,” “us,” or “our”) provides intermediate travel services (“Services”) to our customers (“Passengers”).
For the use of the website (“Site”) and the Framför mobile application (“App”), separate Terms apply.
Framför operates as an air charter broker and tourism intermediary. Please note that Framför does not have operational authority over aircraft. All flights are operated by licensed air carriers that hold applicable certificates. Flights between PORTO SEGURO and Trancoso are operated by Rotorfly Taxi Aereo using Airbus H 130 or R44 aircraft or other aircraft as specifically requested by a Passenger on a full charter basis, subject to availability (collectively, Rotorfly the “Operators”).
To complete the flight booking, Passengers must provide personal data or create an account or sign in on the Site or App. Passenger information provided during the registration and use of the Services must be accurate and up-to-date. Payments for flights must be made in Dollars/Euros/Reais using Visa, Mastercard, Diners Club International or American Express. Framför does not allow the use of third-party credit cards.
Framför and/or Operators reserve the right to assign seats to all Passengers.
The flight price is in Euros/Dollars or Reais and includes all applicable taxes and fees. Throughout the use of the Services, Passengers may receive “Framför Credits” for future purchases, which expire after twelve (12) months. Framfor Credits received as a “Referral Discount” expire at the end of the calendar year in which they were added to the Passenger’s account.
Framför may reassign Passengers to different aircraft or suggest a different departure time to minimize cancellations and delays. If a Passenger declines the change, Framför will provide a refund in the form of Framför Credits or cash refund.
Passenger Weight Restrictions:
Helicopters have weight capacity and balance restrictions. The weight limit is 119.74 kilograms per Passenger.
Passengers are allowed one standard sized bag and one small handbag. Additional luggage requires Operator’s pre-approval and may be subject to an additional fee.
Passengers must not carry prohibited or restricted items. Operators reserve the right to prohibit any items on the aircraft.
Conduct Aboard Aircraft:
Passengers shall comply with the Operators’ and pilot’s guidance and instructions. Smoking and personal consumption of alcohol are strictly prohibited aboard aircraft.
Cancellation, Change, and Delay:
The right of withdrawal is not applicable. Passengers may transfer their flight booking to another person with one day’s notice to Framför and an additional fee.
Financial Guarantee and Insurance:
Framför obtained a financial guarantee in compliance with the Code of Tourism. Travel insurance is available for purchase by Passengers from third parties.
Disclaimer of Warranty and Limited Liability:
Framför makes no warranty or representation regarding the Services and disclaims any liability for direct or indirect losses arising from the use of the Services.
Changes to Terms of Services:
Framför reserves the right to adapt, modify, or update these Terms of Services at any time.
Applicable Law and Dispute Resolution:
These Terms of Services are governed by the laws of France. Disputes may be addressed to the Brazilian Courts in São Paulo for resolution.
For questions or assistance, Passengers may contact Framför via email, phone, or visit the office at the specified address.
More than twenty-four 24) hours prior to scheduled departure: You may cancel your charter flight reservation and receive Framfor Credits or you may elect to receive a credit card refund equaling the value of your order minus a cancellation fee of €95 and credit card processing fees.
Less than twenty-four (24) hours prior to scheduled departure: If you cancel your flight within twenty-four (24) hours prior to departure you will be charged a 100% cancellation fee.
Cancellations Due to Weather or Other Covered Reasons: In the event of cancellation due to weather or other covered reasons, which include mechanical issues and flight restrictions due to sunset/sunrise regulations you will receive Framfor Credits or you may elect to receive a credit card refund equaling the value of your order.
More than three (3) hours prior to scheduled
departure: Changes will be accommodated subiect to aircraft availability. Additional charges may apply.
Less than three (3) hours prior to scheduled departure: You may not change your flight reservation.
More than fifteen (15) minute delay. A delay of fifteen (15) minutes or more will result in €275 spinning fee.
More than thirty (30) minute delay: A delay of thirty (30) minutes or more is considered a now show and will result in the full forfeiture of the value of your entire order.
Passenger Connecting Flight
More than twenty (20) minute delay. A delay of twenty (20) minutes or more will result in a €275 spinning fee.
More than forty (40) minute delay. A delay of forty (40) minutes or more is considered a no show and will result in a full forfeiture of the value of your entire order. NOTE: you may rebook a private helicopter charter at a 10% discount, subject to aircraft availability.
Delay Causing Flight into Sunrise Sunset Regulation
You may upgrade to a twin-engine helicopter for an additional fee or choose to have Framför arrange ground transportation at your expense.
NOTE: failure to upgrade your reservation or select the ground transportation option will result in the full forfeiture of the entire value of your order.
Website Terms & Conditions
This agreement applies as between you, the User of this Web Site and Framfor Systems Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
In this Agreement the following terms shall have the following meanings:
|means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
|“Framfor Systems Ltd”
|meansFramför, Company, 71-75 Shelton Street – Covent Garden, London WC2H 9JQ;
|means collectively any online facilities, tools, services or information that Framfor Systems Ltd makes available through the Web Site either now or in the future;
|means any online communications infrastructure that Framfor Systems Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
|“User” / “Users”
|means any third party that accesses the Web Site and is not employed by Framfor Systems Ltd and acting in the course of their employment; and
|means the website that you are currently using (Framfor Systems Ltd) and any sub-domains of this site (e.g. subdomain. Framfor,net or framfor.aero) unless expressly excluded by their own terms and conditions.
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Framfor Systems Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site framfor.net without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Framfor Systems Ltd. To find out more please contact us by email at email@example.com by telephone +44 (0) 203 905 5495.
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Framfor Systems Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
These terms and conditions and the relationship between you and Framfor Systems Ltd shall be governed by and construed in accordance with the Law of England and Wales and Framfor Systems Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.